Dutch retailers still rated higher than Amazon and Alibaba
Coolblue has the best customer experience in the Netherlands, according to research by consultancy firm IG&H among 2000 consumers. De...
18. Apr. 20193 Min. Lesezeit
Ruud Schoenmakers: ‘Retailers are becoming digital businesses’
The retail market is changing enormously, partially due to the growing success of digital platforms such as Amazon. At the same time,...
28. Feb. 20193 Min. Lesezeit
IG&H and GroupLife combine forces
Consultancy firms IG&H and GroupLife are moving forward together under the name IG&H, resulting in a specialized consulting group that is...
21. Feb. 20192 Min. Lesezeit
Ruud Schoenmakers new IG&H partner within retail practice
IG&H expands the retail branch of the company with Ruud Schoenmakers as new partner. Schoenmakers joined IG&H as a consultant in 2005....
1. Feb. 20192 Min. Lesezeit
When does technology enhance customer experience?
It is key to understand how great or poor customer experience influences your consumer’s behavior and your success as a retailer”, De...
26. Dez. 20183 Min. Lesezeit
Last-mile delivery model under pressure; paradigm shift inevitable
Rising e-commerce sales are driving up demand for parcel deliveries. Good times for logistics carriers, you might think. However, the...
6. Dez. 20183 Min. Lesezeit