Create an intimate customer relationship whilst keeping a ‘social distance’
Customers are looking for a genuinely emphatic connection while having to come to terms with the 1,5-metre-economy. This poses a...
Apr 30, 20214 min read
Digital transformation as a vaccine to cope with the ‘new normal’
Corona causes dramatic changes in consumer behaviour, forcing retailers to respond with unprecedented agility,...
Jun 23, 20205 min read
CEO’s about their response to the new normal
Through an exchange of letters, Marjon Kaper (CEO ANWB Reizen) and Erik-Jan Mares (CEO Zeeman) provide answers to four questions posed...
May 10, 20207 min read
Retailer-Supplier collaboration is crucial to successfully deal with uncertainty
Having the right products available in the right quantity at the right time has always been important. However, the highly unpredictable...
Apr 25, 20204 min read
‘Ensure financial agility and make your business model future-proof.’
A conversation between Henk Hofstede (sector banker Retail – ABN AMRO Bank) and Robert Spieker, Maarten Vaessen and Myrthe van Hoek (IG&H...
Apr 12, 202010 min read
The breaktrough of online shopping as the new standard
It is not the first time that the world has been shut down through the outbreak of a deadly virus. In 2003, SARS forced people in China...
Apr 5, 20205 min read